Double billed

[anarosa64]

I am writing to say I was double billed in april 27 and the 28, 2023. I need back the amount that was double billed or credit for the following month.

[MplsCustomer]

@anarosa64 

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to, they say, "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Kimy]

Hi folks,

Thanks for your help here, @MplsCustomer.

@anarosa64, please give our friends at Google Nest Aware Help Community a shout. They're the best team to help you with your subscription inquiry. You can also check out this link for more information. Do you have a Chromecast device? If you do and you need help with it, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

[LovelyM]

Hello anarosa64, 

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Cheers,
Lovely