Full Remote unavailable… Remote in Google Home app on iPhone not working

[Abzy]

Our remote for our tv no longer works, so the only way to control it is through the Google Home app on my iPhone. As of three days ago, this has stopped working and I get the error message “Full remote unavailable. Make sure your streaming device has the latest software.”

I am currently up to date and using 16.0.2 (20A380). The TV software is also up to date. I have tried to delete the app and reinstall. I have restarted both devices. I’ve read the other threads on this topic. Nothing has worked! Help! 

[renedroid]

The video link below worked for me. 
https://youtu.be/tNhQcevchGU

[Anonymous]

This fix worked for me too.

[JenniferV]

Hi folks,

Thanks for the help here, renedroid. I appreciate it.

Anonymous, glad to hear that the steps on the video shared by renedroid worked you. Feel free to reach back should you need help in the future.

Abzy, how's it going? Were you able to try the suggested step on the video shared by renedroid? If yes, how was it?

Regards,

Jennifer

[Jeran]

Hey there Abzy,

Do you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey Abzy,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran