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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 26078 Views
  • 0 replies
  • 11 kudos

Nu se mai conecteaza la tv

Buna!de curand a venit cineva de a facut cateva modificari la reteaua wi fi!dupa cateva zile de la acest lucru ,am incercat sa ma conectez de pe telefon la tv ca in mod obosnuit.Nu a mai mers si am inceput sa reconfigurez cumva.Ajung cu,configurarea ...

Elena1 by • Community Member
  • 1500 Views
  • 3 replies
  • 0 kudos

Chromecast times out

Chromecast keeps turning itself off after about 5 minutes of being paused, or changing the input on my tv. Is there a way to make it stay on continually?

Cannot download system update - QTS1.210311.036

Brand new device purchased a couple of hours ago. Going into system settings to update the device gives me “Couldn’t download system update”. Changed between 2.4G and 5G wifi as well as factory reset, no success.I’m trying to download the QTS1.210311...

Tim13 by • Community Member
  • 765 Views
  • 4 replies
  • 0 kudos

Chromecast

I have tried factory reset multiple times of device, and set up on Google Home App successfully, for it only to disapear as soon as it is completed, from the App. Chromecast itself is showing as a "device" on my wifi, so am totally at a loss as to wh...

Kirsty by • Community Member
  • 648 Views
  • 3 replies
  • 0 kudos

Chromecast freezes

New Xiaomi 4S 55 TV. Sometimes detected by cast from Chrome on laptop, sometimes not. When detected I can cast to the TV screen but picture is frozen. I have tried clearing the cache, disconnecting the TV from power, even disconnecting ad reconnectin...

negoc8 by • Community Member
  • 965 Views
  • 3 replies
  • 0 kudos

Chromecast icon not showing on Freevee

When I start a Freevee program on my mobile, the Chromecast icon does not show. How can I cast Freevee programs (Bosch Legacy) to my tv using my Chromecast device? Thanks

Badauto by • Community Member
  • 26170 Views
  • 7 replies
  • 2 kudos

Chromecast Ultra won't connect on wifi6

When I update to wifi 6, my Chromecast Ultra will disconnect and stop talking to any of my apps. The only way to get it back is to turn off the wifi 6 channel and reset the Chromecast. Does the Chromecast Ultra support wifi 6? I can't find any inform...

Wattree by • Community Member
  • 8343 Views
  • 5 replies
  • 0 kudos

Chromecast Ultra

So, I am getting the message "cannot connect to your Chromecast Ultra". I have tried everything in the previous post comments - step by step. Still nothing. I also cannot figure out how to factory reset Chromecast because it is not showing in my Home...

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