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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 228 Views
  • 3 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 27092 Views
  • 0 replies
  • 12 kudos

CCWGTV turning on, then stuck in ambient mode

Similar to a closed issue I saw on here 3 weeks ago, 3 out of my 4 CCWGTV have started randomly turning on straight into ambient mode. This is 3 seperate devices on 3 different TVs. They will not come out of ambient mode, the only buttons that respon...

nhenson22 by • Community Member
  • 2719 Views
  • 6 replies
  • 0 kudos

Resolved! Chromecast TV not resuming correctly

Anyone noticed that when resuming from apps like prime, paramount, Disney etc that the resume features isn't accurate? I'll end viewing halfway through a movie or say episode 6/10 and when I go back it'll resume at some random part of the movie or an...

“No Media Selected”

Trouble connecting via chromecast with MLB app from iOS devices. Get “No Media Selected”.

wstem by • Community Member
  • 6192 Views
  • 3 replies
  • 0 kudos

“Full remote unavailable” error on Google Home app for iPhone

I have a Sony Bravia Android TV, and have historically been able to use my iPhone as a remote. Very recently and without a clear cause, I began to get the “Full remote unavailable” error. Meanwhile, my wife (Pixel 5 phone) has had no issues whatsoeve...

henrycolen by • Community Member
  • 2070 Views
  • 11 replies
  • 1 kudos

Audio Latency Google TV on Chomecast Ultra (or Roku)

GoogleTV on a Chromecast Ultra gains latency as time goes on so that after as little as 30 minutes you must kill the app and restart the program to use it. It gets better, this is ONLY FOR GoogleTV - not even YouTube falls out of sync. Verizon FiOS f...

Library of purchased movies don't play

I have quite a few movies I've purchased over the years andost recently Trolls from the Google Play Store. It shows up in library but EVERY time and mean literally EVERY time I try to play any movie it never works. Just says restart device if the pro...

Dlivas by • Community Member
  • 3100 Views
  • 3 replies
  • 4 kudos

Video slowed down

Hello.I am using a device with chromecast built-in (canal+ box with androidTV) and I have a problem. Whlile I cast video from Google Chrome, the video is slowed down. With audio I don't have any issue. I casted video from another laptop and this prob...

xix3k by • Community Member
  • 802 Views
  • 3 replies
  • 0 kudos

Bad Video and Audio

When casting a video from my laptop, videos sometimes look like slow motion which is followed by a decrease in video quality and audio that is very scratchy. This only happens sometimes and can happen from any website. I've rebooted my Chromecast as ...

jockdj1 by • Community Member
  • 1099 Views
  • 3 replies
  • 0 kudos

Cannot activate Chromcast Audio

Reposting this question as the answer involved setting chromecast audio with an old device. This is not an accepatble answer for me as I do not have an old device and this is not working with my Pixel 3a.Is it possible to use an old Chromecast Audio ...

henryg76 by • Community Member
  • 623 Views
  • 1 replies
  • 1 kudos

Resolved! Can't remember new wifi password

Changed my wifi password and now I can't remember the new one so I can't set up chromecast ultra. How can I find out what the new password is?

Grem44 by • Community Member
  • 1382 Views
  • 5 replies
  • 0 kudos
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