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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 26133 Views
  • 0 replies
  • 11 kudos

chromecast built-in poor quality

I have a tcl 50c715 Android tv with chromecast built-in, it's doing great job when casting from by phone directly when casting screen, but when I cast from several of my windows 10/11 laptop to the tv it has poor quality, just like 360p video with ab...

ericbig66 by Community Member
  • 1267 Views
  • 2 replies
  • 0 kudos

Chromecast Not Showing Up in Home

Just got a brand new Chromecast set it up with Google Home but now I cannot connect any devices to it. On my television I see changing backgrounds, the time and Google. When I open Home, there is nothing there and I cannot cast to it from any devices...

Jeff11 by Community Member
  • 833 Views
  • 3 replies
  • 0 kudos

Resolved! Replacement Remote Will Not Pair

I have purchased a replacement remote for the plug-in Google Chromecast device and it will not pair. The prompts do not come up on the TV screen. I have tried unplugging the Google Chromecast unit from the power source, and pressing the home and back...

Leecia by Community Member
  • 1384 Views
  • 8 replies
  • 0 kudos

Intermittent sound loss

Recently bought new chromecast, the sound is cutting out every 5-10 minues for a few seconds. Using the headphone output from tv to aux stereo receiver. It is often combined with a white +flash+ whereafter sounds cuts out, This is the case for all ap...

Relc by Community Member
  • 685 Views
  • 3 replies
  • 0 kudos

Media force

Is it possible to use media force WiFi to connect device. I'm having trouble. I have registered device with media force account and it finds the WiFi but I can't cast. I think maybe device has to be logged into the network somehow bit I don't know ho...

cbrevitt by Community Member
  • 1291 Views
  • 4 replies
  • 0 kudos

TCL TV Doesn't Work with Google Remote

I have a TCL L40FHDM11 TV and a brand new Chromecast with Remote. It doesn't seem to have a code to control my TV. I'm wondering if anyone has found a workaround or has an idea to fix this.

Eveland by Community Member
  • 1556 Views
  • 10 replies
  • 0 kudos

Resolved! Configuring Chromecast fails at the last step

Hi all,Here are some screenshots in order. The device is actually "Chromecast1714". The code "S4B2" appears on the TV screen at the beginning of the process, but when the Home app asks if I can see it, it's gone (there is a landscape). I continue any...

Screenshot_20220628-154306.png Screenshot_20220628-154431.png Screenshot_20220628-154452.png Screenshot_20220628-154523.png

my tv isnt an option

i cant connect my remote to my TV because my TV brand isnt an option. is there anyway to fix?

ashox by Community Member
  • 656 Views
  • 3 replies
  • 0 kudos
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