Chromecast

[Jgm]

My Chromecast was working fine. However all of a sudden now my phone doesn't cast anymore. I tried the factory reset but it shows that the chromecast is successfully installed but cannot be found. I reinstalled the Google home app but there is no change. Both the my phone and the Chromecast show connected to my wifi however my phone cannot cast anymore.

[JenniferV]

Hi Jgm,

Thanks for reaching out. Let's sort this out. 

A few questions: what's the make and model of the device the customer used to cast? What's the LED light status (solid or flashing white)? What's the distance between the router and the Chromecast device?

Give these steps a try:

1. Check if the Chromecast device is plugged into a power outlet, rather than the USB port.
2. For Android phones, make sure the Location Service is turned on. For iOS devices, make sure the Bluetooth and Local Access Network is turned on.
3. Make sure the Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router.
4. From your mobile phone, turn Wi-Fi off then on.
5. Force close and reopen the Google Home app.
6. Reboot your router.
7. Reboot the Chromecast.
8. Reboot the casting or setup device (phone or tablet).
9. Perform a factory reset.

If the issue persists, please manually connect to the Chromecast SSID. Here's how: Go to the phone Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Best,

Jennifer

[JenniferV]

Hello Jgm,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer