Google Chromecast remote constantly disconnects

[Tluca19]

Hi there!

my remote for the GCC recently started to disconnest after I turn it off, next day I have to turn it on manually (with the buttton on the GCC), re-pair the remote with the TV, then I’m good again until I turn the TV off. I already changed the batteries in the remote. What could cause this?

[Kimy]

Hi Tluca19,

Thanks for posting here in the Google Nest Community. Try this workaround and let me know how it goes:

• Remove the batteries and give it a 2 to 3 minute rest.
• While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
• Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
• Proceed with the pairing process.
• If it persists, factory reset the remote.

Thanks,

Kimy

[Muddi]

Hey there,

It's us again. We want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi

[Tluca19]

It worked, thank you! 

[Muddi]

Hi Tluca19,

I'm happy to hear that those steps worked for you! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 
 

Cheers,

Muddi