Cast icon missing in Android devices for Netflix

[ClaudioE]

Hi

Since yesterday the Netflix app cast icon disappeared in both my Android phone and laptop, but works fine in other apps like Youtube, Amazon Prime, etc. I've been using this feature for years and nothing changed since then (besides regular Android updates)

I've called Netflix support, turned off/on the modem,  enabled the guest mode, reinstalled Netflix, restarted all the devices but nothing helps.

Anyone can help me?

Thanks in advance.

Claudio

[Kimy]

Hi Claudio,

Thanks for posting and for being a step ahead of us. What did Netflix tell you? It could be account-related or the limit on the number of streaming devices. Apparently, your Chromecast device is working as intended, as all other apps are working fine. I suggest you contact them to dig deeper into this matter. Also, you can try to do a factory reset and see if that makes any difference.

Let me know how it goes.

Thanks,

Kimy

[Muddi]

Hi there,

It's us again. We want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi

[Muddi]

Hey ClaudioE,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[ClaudioE]

Hi Muddy

Thanks for the follow up. I didn't do the factory reset yet as I don't think this will help because the issue only is affecting Netflix. I'll try this week...

Cheers,

Claudio

[Kimy]

Hello Claudio,

Thanks for your reply. We’ll give you time to do the steps. Let us know how it goes.

Regards,

Kimy

[LovelyM]

Hi there ClaudioE,

Have you tried the steps recommended? We want to make sure everything is sorted out on your end. Let me know if that did the trick or not, so we can try something else.

Many thanks,
Lovely

[LovelyM]

Hey ClaudioE, 

We want to ensure you are good to go. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity. 

Cheers,
Lovely

[ClaudioE]

HI Lovely

I did a factory reset as suggested and reconfigured the device but nothing changed. Reinstalled the Netflix app and the issue is still happening.

[Kimy]

Hi Claudio,

Thanks for trying the steps. The Chromecast device seems to be working as intended. It could be related to the network or the server too. To isolate it, try to disconnect it from Wi-Fi and connect it to your mobile hotspot. If it still didn’t work, then you need to clear this with Netflix. Keep us posted.

Thanks,

Kimy

[Kimy]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy

[ClaudioE]

Hi Kimy

I did the following:

1. Uninstalled Home and Netflix from the phone
2. Chromecast factory reset (using the button, not the app as I did before)
3. Reinstalled the Home app and configured the Chromecast in the phone
4. Reinstalled Netflix in the phone and now is working
5. Opened Netflix in the tablet (without doing anything) and is working

Thanks for your support

[Kimy]

Hi Claudio,

Thanks for keeping us in the loop, and I'm glad to hear that this has been sorted out. I’ll keep this thread open for one more day. If you need further help, let me know.

Thanks,

Kimy