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casting frm mobile/laptop last 2 weeks interrupted. chromecast model NC2-6A5 1600

Eddij
Community Member

last 2 weeks while casting frm my mobile or laptop to my tv the cast is interrupted many times. Router/wifi signal is strong and everything is the same as befor. Long time it worked perfect but suddenly i got problems.

4 REPLIES 4

David_K
Diamond Product Expert
Diamond Product Expert

 

Try these steps:

  1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router if possible.
  2. Turn on Wi-Fi and Bluetooth on your phone or tablet, if not already turned on.
  3. Turn off mobile/cellular data.
  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
  5. Reboot Chromecast by removing the power cable, then reconnect it.
  6. Reboot your phone, tablet, or laptop.
  7. Make sure you're using the latest version of the apps you want to cast from, by checking your app store for any updates.
  8. Restart those apps.
    • Android: Swipe up from the bottom, hold, then let go. Swipe up on the app.
    • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the app. On older devices with a home button, double-click the Home button, then swipe up on the app.
  9. Turn Wi-Fi off and on again on your phone or tablet.
  10. Reopen the app(s) you want to cast from.

If none of the steps above help, factory reset your Chromecast and do setup again. Once setup, try casting from those app(s) and Chrome on your laptop again.

Kimy
Community Specialist
Community Specialist

Hi folks,

 

I appreciate your help, @David_K.

 

@Eddij, I hope you've found the answer you're looking for. If you need help with your Chromecast device, please let us know, as we would be happy to answer any questions you may have.

 

Thanks,

Kimy

Markjosephp
Community Specialist
Community Specialist

Hello there,

 

Thanks for the help here, Kimy.

 

@Eddij, I'm checking back in — how's it going? Still need our help?

Regards,

Mark

Dan_A
Community Specialist
Community Specialist

Hey there Eddij,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan