06-18-2022 09:04 AM
Hello,
I was using the remote from the google home app but by mistake on a pairing request i selected cancel on the TV. Now the google home app doesn't let me open the remote and a message appears:
Full remote unavailable. Make sure that your streaming device has the latest software.
This happens in every app.
H
06-22-2022 11:39 AM
Hi HN,
Thanks for reaching out. Could you please try to reinstall the Google Home app and reboot your phone? After that, try pairing your virtual remote again using the Google Home app. You may also try pairing it through the Google TV app and from your Android phone. To see the steps, please visit this support website article.
Best,
Jennifer
06-25-2022 11:45 AM
Hey there,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
Jennifer
06-26-2022 12:55 PM
Hello HN,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer