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Google ambient mode photos still missing from Chromecast TV

duglop
Community Member

This is ridiculous! I have 2 Vizio televisions - a 32" D series & a 43" V series! BOTH have Chromecast built in! Google photos ambient mode was available on BOTH for the longest time and worked flawlessly! Recently there was an update and Google photos ambient mode is no longer an available choice on my 43 in Vizio TV, but still works on my 32" Vizio. My TVs are obviously up to date, Google home is up to date and Google photos is up to date!

Several fixes were given of which NONE work! Trying to do this via the Google photos app as suggested does NOT work - it says, "please check internet connection". BOTH my Vizio TV's have Chromecast built into them so there is no shutting off and rebooting Chromecast! I have soft booted my TV many times with no resolution. I have also re set up my 43" TV numerous times with no luck! 

Stop making more hoops to jump through, go back over the program and figure out what happened and correct the bug! Simple as that!

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there duglop,

I'm really sorry to hear that your Ambient Mode photos are not showing up on your Chromecast's Ambient Mode! It sounds like this has been quite an annoying issue for you, and it looks like you've already done a good amount of troubleshooting with this issue. If you don't mind, would you be able to fill out this form, so someone from Google Support can reach out to you? They would have more tools than we would on the forum to look into this.


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there duglop,

I'm just checking up on this thread, did you have a chance to fill out that form? Or, do you have any more questions or need any additional help? 

Thank you,
Jeran
 

duglop
Community Member

Sorry just now saw the replies, I will be doing this tomorrow!

Jeran
Community Specialist
Community Specialist

Hiya duglop,

 

No problem at all! I see you submitted that form, so you should have someone from Chromecast Support reach out to your e-mail shortly, so feel free to continue the conversation over there. In the meantime, unless you had any other questions or concerns for us here on the forum, I'll go ahead and lock this thread in 24 hours.

 

Best regards,

Jeran