02-07-2022 06:08 PM
The center button on our remote is becoming unresponsive. All the other buttons function normally but we have to press the center button repeatedly for it to activate. Given it's the selection button, it makes things very difficult.
I can't find any information on how to get it replaced under warranty.
Answered! Go to the Recommended Answer.
02-22-2022 10:20 AM
Hi PhDad,
Sorry for the late reply. Could you try the additional steps below and let me know how it goes?
Thanks,
Jennifer
02-08-2022 10:34 PM
If you want to replace your Chromecast device, contact the retailer from which you bought the Chromecast device.
Alternatively, you can use the software remote built-in to Google Home application.
02-13-2022 02:59 PM
Hi folks,
Thanks for answering, djtetei.
@PhDad, still need help with this? You could also try resetting your Voice Remote and Chromecast, then test.
Thanks,
Jennifer
02-16-2022 03:04 PM
Hi PhDad,
It's me again. I wanted to check back in should you still need help. Feel free to let me know if you do.
Thanks,
Jennifer
02-16-2022 05:11 PM
Resets haven't helped.
We bought it from the Google store in December 2020.
I honestly could not find a way to contact support in any meaningful way
02-22-2022 10:20 AM
Hi PhDad,
Sorry for the late reply. Could you try the additional steps below and let me know how it goes?
Thanks,
Jennifer
02-25-2022 10:21 AM
Hey there,
Did you have any more questions or need any additional help?
Thank you,
Jeran
02-28-2022 10:32 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
03-01-2022 10:34 AM
Hey there!
We haven't heard back from PhDad, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Thank you for your help, djtetei and Jennifer!
Best regards,
Jeran