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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25983 Views
  • 0 replies
  • 11 kudos

Google TV remote not working and overheating

Hi there my Google TV remote is no longer working this morning. I have attempted a hard reset via removing the batteries and holding the home button. The remote appears to be non functional as the LED is not flashing after the hard reset or when I tr...

Ruuly by • Community Member
  • 530 Views
  • 1 replies
  • 0 kudos

Resolved! New Chrome version - no Cast

My Chrome Browser updated last night and I no longer have a Cast button in the Chrome menu.

kperry48 by • Community Member
  • 16510 Views
  • 30 replies
  • 6 kudos

How to move Chromecast to new TV

I've setup a Chromecast HD and now need to move it over to a different TV model. Is there a way to reconfigure the TV settings of the Chromecast?Unfortunately, I'll be unable to factory reset the device and do a re-configuration: I'll hand-over the c...

briconaut by • Community Member
  • 6037 Views
  • 1 replies
  • 0 kudos

Attaching external USB drive to Chromecast w/google tv

I'm trying to attach an external usb drive to Chromecast w/google TV (4k). The drive is formated in FAT. It worked in the beginning but now Chromecast always shows the drive is safely ejected (no matter how many times I unplug and plug the drive back...

rider by • Community Member
  • 778 Views
  • 2 replies
  • 0 kudos

Resolved! How to connect chromecast to a new router?

We have four PC's and two TVs connected to my home network. Right the network is Google Wifi and the app is Google home. I have one access point and a router. We are switching to an ISP with fiber and will replace the google wifi and a new single rou...

IDRick2 by • Community Member
  • 47934 Views
  • 5 replies
  • 2 kudos

Casting from Chrome to Google TV

I used my Google TV with built-in Chromecast to cast tabs as well as the full screen from my web browser to my TV. The tab casting still works properly but the screen casting stopped showing the image on the TV now. Sound still works fine but the scr...

Mazzl by • Community Member
  • 585 Views
  • 1 replies
  • 0 kudos

Chromecast not properly working with spotify.

Hi, whenever i try to play music on Spotify through the chromecast to my TV, it constantly cuts the song short by about 5% of the song at the end. Thus i cannot hear any song from start to end. Anyone know what the issue might be?

kris5 by • Community Member
  • 831 Views
  • 1 replies
  • 0 kudos

Chromecast from Youtube app to TV stuck on loading

This issue started yesterday. I cast from the Youtube app on my iphone to my TV. Yesterday, the picture quality lowered substantially and became heavily pixelated, and one second into the video, it gets stuck on the “Loading” screen permanently. It i...

bundtsmug by • Community Member
  • 7972 Views
  • 16 replies
  • 1 kudos
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