cancel
Showing results for 
Search instead for 
Did you mean: 

Google tv remote stopped working

MikeHumphreys
Community Member

Google tv remote randomly stopped working. No lights will turn on remote. Replaced batteries multiple times. Reset chromecast and now stuck at pairing screen. Need a replacement remote but can't find a contact number and help functions are a infinite loop of nothingness

8 REPLIES 8

stanislaw
Community Member

I have the a same problem

I actually had a solid white light on remote till I did the chromecast reset then nothing

cmunce
Community Member

Same 

tcoppins
Community Member

I have the same problem, replaced batteries and also done a factory reset and now nothing, get the the remote pairing screen and it wont let me pair the remote no lights on the remote at all.

I think i also need a replacement unit or remote. 

Jeran
Community Specialist
Community Specialist

Hey folks,

I apologize about the late response on this thread, thank you for being patient! If you are still experiencing these remote issues, please go ahead and contact Chromecast support though here. You'll need to get through the prompts, but then you'll be able to talk with support either by phone call or online chat.


I hope this helps, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from MikeHumphreys, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran