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Has anyone not been able to cast HBO Max or Nebula on their Vizio smart tv?

VizSmart1
Community Member

I just got a Vizio smart tv that has a built in Chromecast. The tv has no internal apps and everything is cast from either a PC, tablet or smartphone to it. The tv will show streams from Youtube, Netflix, Hulu and Crunchyroll no problem but HBO max and nebula just produce a black screen whenever I try to cast them to the television regardless of which device I try to cast from. Has anyone else encountered a similar problem.

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there VizSmart1,

I apologize for the late response on this thread, thank you for being patient! Were you able to fix that black screen issue? If not, I'd be happy to help out, as I can imagine this has been quite the headache for you. First, make sure that your TV's firmware, Google Home app, HBO Max app, and Nebula app are all up-to-date on their updates. Then, go ahead and factory reset the TV and set it back up again. Finally, if that doesn't help, reach out to Vizio Support, as Chromecast built-in is an open-source software, and Vizio might be aware of any issues involving their TV.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there VizSmart1,

Do you have any more questions or need any additional help? 

Thank you,
Jeran

Jeran
Community Specialist
Community Specialist

Hey VizSmart1,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran