Home removes chromecast device from rooms regularly

[Helpar]

Why does the app remove chromecast device from the room by itself? I have to manually put it back in the room. Happens at least once a week

[Jeran]

Hey there Helpar,

I apologize about the late response, thank you for your patience! Were you able to fix that Home App issue? If not, I'd be happy to help out, as I can imagine this gets pretty annoying. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What is the firmware version of the Chromecast?
• Is your Google Home app up-to-date?
• Does this happen with any other devices on the Home app?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran