I can’t do a factory reset to switch to my new WiFi

[Ann568]

I got new WiFi. I attempted to connect my chromecast to the new WiFi. I was told I need to do a factory reset on my chromecast to set it up with my new WiFi. Online it says to do a factory reset I need to touch and hold the devices title. Then I can click on device information and forget this network. But my device no longer shows on my google home. So there’s nothing to click and hold down on. I tried to set up a new device and it showed up but I can’t connect to it. Nothing happens when I click and hold  on its name in the add a new device screen. How can I connect my chromecast to my new WiFi if I can’t factory reset it?

[MplsCustomer]

@Ann568 

Is this Help topic of any use?  (We don't have a Chromecast device.)

https://support.google.com/chromecast/answer/6254654#zippy=

[Muddi]

Hey Ann568,

Thanks for reaching out. I appreciate @MplsCustomer  for helping here! 

How was your device? Did you manage to reset and connect it to your new WiFi? If you have additional questions, feel free to respond to this thread and we'd be happy to further assist you.
 

Cheers,

Muddi

[Muddi]

Hi there,

I just wanted to check if you still need help with your device.

Cheers,

Muddi

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni