I'm getting ads on my Chromecast (2nd Generation) and I do not know why.
This problem started a couple of days ago when I started getting ads on YouTube-videos on my (Chromecast 2nd gen) even though I have Youtube Premium Lite (It is a cheaper version of Premium but the difference is that it only removes ads, it is so far only available in Europe). This has never been an issue before.
I figured this would stop I logged in but when I tried to log in I received this error message:
Basically it says in Swedish that I can't log in to this TV but that I can still watch as a guest.
I rarely watch YouTube on anything other than my Chromecast so it would be good to know if I should end my subscription to Premium Lite or if this problem can be solved.
Update: I know that YouTube is aware of this issue casue I emailed them but they just said they will look deeper into this. YouTube has not replied in over a week so I feel like this will never be solved. So if you have Premium, CANCEL IT.
Clarify: I marked a reply as a solution after I tried the steps and it worked! But the day after I got ads again. I have now unmarked the message as a solution and I'm very sorry if this caused any misunderstanding.
Solved! Go to Solution.
The 2nd Gen Chromecast is a casting directly device that doesn't have apps you can sign into. You cast YouTube from a mobile device or computer to this model of Chromecast.
Do you have the Chromecast with Google TV
Thanks for reaching out. Let's sort this out.
Quick question: is this only happening when casting videos from YouTube? Please reboot your Chromecast, router, and mobile phone. Clearing the YouTube app's cache and data and resetting your Chromecast might also help.
Thanks for the help here, Cathal_S.
Thanks for looking into this. I've rebooted Chromecast, router and phone - several times in varying order. I've also cleared the YouTube cache and data, and reset the Chromecast. There's no change to the situation: I'm logged in to YouTube on my phone; when I cast it usually shows that I'm already logged in, bit now it has a "sign in" button on the top and I get the same message as Stefax saw.
I'm not sure what you mean by you first question. The Chromecast is otherwise working fine.
Is there any other information that you need?
Thanks for trying the steps, Nomes. I appreciate it.
I forwarded this to our team and they are currently checking on this. I'll update you once I hear from them. Also, I'd suggest you send a feedback report on your Google Home app with a brief description of what's happening. To ensure it will be captured, please verify that "Send device usage data and crash reports to Google" is turned on before you submit the feedback. Here's how.
Just to clarify - what do you mean by "aware of this issue"?
There has already been a statement made from the YouTube support account on Twitter that this is by design.
If that is true I'm sure they are "aware" and there will be no "fix" incoming.
Changes like this don't happen by accident and keep working on the newest CC with google TV - so Google are intentionally making perfectly good hardware obsolete in a totally anti consumer way?
Or should we be expecting a complete backpedal now it's obvious the community are outraged?
I am a volunteer product expert and I have forum hygiene privileges (remove spam) and the ability to flag important issues to the Google team.
I did this last Sunday and we are still awaiting an official response. I have since this was reported tested with my own Chromecast ultra devices and I also experience the same issue.
I have used my privileges to report this to the Google Chromecast team and I've also submitted feedback for them from my home connection.
This is as much information about this issue as I currently know but please share your own feedback as this helps.
Hopefully someone more official will share more information very soon.
Google will tell you that you can always buy the $50 Chromecast with Google TV, which is 4K. Myself, I don’t have a need for a 4K version (or ANOTHER remote, esp. one with a microphone)
Buuuut, here’s an update. Just not the one you are hoping for.
The comment section is appropriate.
And remember that timing is everything.
So I've done all that but the issue remains. Seems that when I tap the Chromecast icon and select remote, I cannot sign in and use my premium account and use as a guest however, if content is selected via the device, I continue on my premium account. Therefore, using the remote and selecting via on-screen boots you out of your premium.
Why did you tick the box that you solved this issue?
Obviously it is far from solved.
As a premium subscriber I will not accept this much longer.
Roll back the software to a working version ASAP or solve it for real.
I will end my premium subscription very soon if you continue with this bs.
I'm having the same issue. Only started a few days ago on my Chromecast Ultra. Whenever I would cast YouTube to the device, it would have my YouTube profile signed in along with suggested videos, saved videos, etc for me. Now, it won't show me as signed in therefore any suggestions or saved videos won't show up. If I try to sign in, I get the same error msg that OP posted.
I have also noticed that if I'm watching a video and it ends, another video automatically starts playing although I have autoplay disabled on my app.
I also have the autoplay issue after the reset and can not restore it anywhere.
I now know it is intentional, but me, and most of your users are not pleased with this, please roll it back to previous firmware. I don’t want to watch ads while paying for Premium and I don’t want Autoplay either on my Chromecast!
Thanks for letting us know and we're sorry to hear that you're also experiencing the same issue with your Chromecast.
Our team is aware of this and looking into this issue at hand. Rest assured that I'll loop you back in as soon as I get an update from them. It will also help if you can send a feedback report with a brief description of what's going on with your device.
It’s not an issue, according to https://mobile.twitter.com/TeamYouTube/status/1537981161359585281
it is INTENTIONAL. So now I am watching ads while paying for Premium, I will ask for a refund for each month this issue persists, and if not possible, I will terminate my Premium account and also get rid of Chromecast and get Apple TV.
Can we at least get an official statement as to if/when this will be resolved? Or if it is actually a deliberate flipping-off to the Chromecast community?
If my Chromecast situation is watching ads regardless of paying for premium, I'm going to a Spotify premium, and ditching Chromecast.