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I'm getting ads on YouTube when casting to Chromecast (2nd Generation) despite I have Premium.

Stefax
Community Member

I'm getting ads on my Chromecast (2nd Generation) and I do not know why.

This problem started a couple of days ago when I started getting ads on YouTube-videos on my (Chromecast 2nd gen) even though I have Youtube Premium Lite (It is a cheaper version of Premium but the difference is that it only removes ads, it is so far only available in Europe). This has never been an issue before. 

 

I figured this would stop I logged in but when I tried to log in I received this error message:

1761a056-5f69-4bf5-ac54-098846942ae5.jpg

Basically it says in Swedish that I can't log in to this TV but that I can still watch as a guest.

I rarely watch YouTube on anything other than my Chromecast so it would be good to know if I should end my subscription to Premium Lite or if this problem can be solved.


Update: I know that YouTube is aware of this issue casue I emailed them but they just said they will look deeper into this. YouTube has not replied in over a week so I feel like this will never be solved. So if you have Premium, CANCEL IT.  

 

Clarify: I marked a reply as a solution after I tried the steps and it worked! But the day after I got ads again. I have now unmarked the message as a solution and I'm very sorry if this caused any misunderstanding.

 

Stefax

1 ACCEPTED SOLUTION

Hi everyone, 

 

I understand this has been a frustrating experience. Our team is still working on a fix. I'll keep this thread open and let you know once we have news to share. Thanks for bearing with us.

 

Thanks,

Jennifer

View solution in original post

317 REPLIES 317

Nomes
Community Member

Me too. Exactly the same. Hope there's a fix soon 

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Stefax,

The 2nd Gen Chromecast is a casting directly device that doesn't have apps you can sign into. You cast YouTube from a mobile device or computer to this model of Chromecast.

SMEDGOOCHRO2C_l.webp.jpg

Do you have the Chromecast with Google TV 

https://store.google.com/product/chromecast_google_tv 

 

Regards,
Cathal

Stefax
Community Member

I'm casting from a iPhone 6S with the Youtube-app which I am logged into.

Cathal_S
Gold Product Expert
Gold Product Expert

Thanks for the extra information.

I will mark this thread for the attention of the Chromecast team.

 

Regards,
Cathal

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. Let's sort this out. 

 

Quick question: is this only happening when casting videos from YouTube? Please reboot your Chromecast, router, and mobile phone. Clearing the YouTube app's cache and data and resetting your Chromecast might also help.

 

Thanks for the help here, Cathal_S.

 

Regards,

Jennifer

Nomes
Community Member

Hi Jennifer,

Thanks for looking into this. I've rebooted Chromecast, router and phone - several times in varying order. I've also cleared the YouTube cache and data, and reset the Chromecast. There's no change to the situation: I'm logged in to YouTube on my phone; when I cast it usually shows that I'm already logged in, bit now it has a "sign in" button on the top and I get the same message as Stefax saw.

I'm not sure what you mean by you first question. The Chromecast is otherwise working fine.

Is there any other information that you need?

JenniferV
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for trying the steps, Nomes. I appreciate it.

 

I forwarded this to our team and they are currently checking on this. I'll update you once I hear from them. Also, I'd suggest you send a feedback report on your Google Home app with a brief description of what's happening. To ensure it will be captured, please verify that "Send device usage data and crash reports to Google" is turned on before you submit the feedback. Here's how.

 

Thanks,

Jennifer

Moved:

Mlabrador
Community Specialist
Community Specialist

Bjorke
Community Member

this also happened to me, same timeline, on Chromecast Ultra. I have factory reset my chromecast, I have rebooted the phone, my pc, my wifi router, my ISP connection. No improvement. I pay for premium, this is truly annoying.

I have that same issue 

This is still marked as resolved.. do we have to raise another to ensure this is still investigated? 

Cathal_S
Gold Product Expert
Gold Product Expert

A post made by a community specialist may sometimes be marked as a 'solution' for visibility at the top of the forum thread.

You do not need to create any new posts about this issue.

 

Regards,
Cathal

Nandez
Community Member

This doesn't work why is it marked as the solution? Problem still happens

Cathal_S
Gold Product Expert
Gold Product Expert

@Nandez 

Sometimes another user mark's a post accidentally as a solution or a community specialist may mark it for visibility at the top of all posts.

Please be assured that the Chromecast team are aware of this issue!

 

Regards,
Cathal

Dime
Community Member

Just to clarify - what do you mean by "aware of this issue"?

There has already been a statement made from the YouTube support account on Twitter that this is by design.

If that is true I'm sure they are "aware" and there will be no "fix" incoming. 

Changes like this don't happen by accident and keep working on the newest CC with google TV - so Google are intentionally making perfectly good hardware obsolete in a totally anti consumer way?

Or should we be expecting a complete backpedal now it's obvious the community are outraged?

Cathal_S
Gold Product Expert
Gold Product Expert

I am a volunteer product expert and I have forum hygiene privileges (remove spam) and the ability to flag important issues to the Google team. 

 

I did this last Sunday and we are still awaiting an official response. I have since this was reported tested with my own Chromecast ultra devices and I also experience the same issue.

I have used my privileges to report this to the Google Chromecast team and I've also submitted feedback for them from my home connection.

This is as much information about this issue as I currently know but please share your own feedback as this helps.

 

Hopefully someone more official will share more information very soon.

 

 

Regards,
Cathal

Kerato
Community Member

Is there any update? I still cannot sing in on my Chromecast Ultra with my YouTube premium account. Please resolve this issue

Google will tell you that you can always buy the $50 Chromecast with Google TV, which is 4K. Myself, I don’t have a need for a 4K version (or ANOTHER remote, esp. one with a microphone)
Buuuut, here’s an update. Just not the one you are hoping for.

Looks like Google’s cheaper Chromecast is becoming a reality 

The comment section is appropriate. 
And remember that timing is everything.

So I've done all that but the issue remains. Seems that when I tap the Chromecast icon and select remote, I cannot sign in and use my premium account and use as a guest however, if content is selected via the device, I continue on my premium account. Therefore, using the remote and selecting via on-screen boots you out of your premium.

This is exactly what I was trying to describe. Despite remaining synced with my phone, selecting content with the Chromecast itself will give you ads because you have to be signed in on the Chromecast itself for premium to work, which is why this issue is a problem. 

Didn’t work.  I have 2 separate chromecast ultras that are doing the same here in North America. Bout to throw these things in the garbage and just use my Apple TV’s

Why did you tick the box that you solved this issue?

Obviously it is far from solved.

As a premium subscriber I will not accept this much longer. 

Roll back the software to a working version ASAP or solve it for real.

I will end my premium subscription very soon if you continue with this bs.

Please use the device before posting, the YouTube app when cast allows you to sign in.

Cathal_S
Gold Product Expert
Gold Product Expert

@Briansbum 

Not sure what your post means?

Please can you explain further.

 

Regards,
Cathal

Mate, you don't know what you're talking about. Just an hour ago my son cast a video to the Chromecast Ultra from his phone using our family premium account. A few minutes in it was interrupted by ads.

AR3
Community Member

Sorry but we all used to be able to sign in on YouTube on TV (Chromecast). Wr ain't inventing this for fun.

AvAsac
Community Member

I'm having the same issue. Only started a few days ago on my Chromecast Ultra. Whenever I would cast YouTube to the device, it would have my YouTube profile signed in along with suggested videos, saved videos, etc for me. Now, it won't show me as signed in therefore any suggestions or saved videos won't show up. If I try to sign in, I get the same error msg that OP posted.

 

I have also noticed that if I'm watching a video and it ends, another video automatically starts playing although I have autoplay disabled on my app.

JesperVK
Community Member

Yes, I'm also getting the autoplay issue. Settings don't matter, but it's probably because it has no profile too save the settings to. 

AvAsac
Community Member

I think you're correct that it's not recognising a profile is logged in therefore app settings are ignored.

Janne1976
Community Member

I also have the autoplay issue after the reset and can not restore it anywhere.

https://mobile.twitter.com/TeamYouTube/status/1537981161359585281

I now know it is intentional, but me, and most of your users are not pleased with this, please roll it back to previous firmware. I don’t want to watch ads while paying for Premium and I don’t want Autoplay either on my Chromecast!

Juancabel
Community Member

Hi! I have the same issue, on my 3 Chromecast i have (Gen 3 and Gen 2).  I guess there is a problem with the last firmware update. Hope it get resolved soon!

JenniferV
Community Specialist
Community Specialist

Hi Juancabel,

 

Thanks for letting us know and we're sorry to hear that you're also experiencing the same issue with your Chromecast. 

 

Our team is aware of this and looking into this issue at hand. Rest assured that I'll loop you back in as soon as I get an update from them. It will also help if you can send a feedback report with a brief description of what's going on with your device. 


Thanks,

Jennifer

Cathal_S
Gold Product Expert
Gold Product Expert

@NZheretic 

Thanks, the Chromecast team are aware of that thread and others about this same issue 👍

 

 

Regards,
Cathal

It’s not an issue, according to https://mobile.twitter.com/TeamYouTube/status/1537981161359585281 

it is INTENTIONAL. So now I am watching ads while paying for Premium, I will ask for a refund for each month this issue persists, and if not possible, I will terminate my Premium account and also get rid of Chromecast and get Apple TV.

If this is the case, I'm going over to good guy apple. Google have 7 days to retract this **bleep**t

@Cathal_S 

Can we at least get an official statement as to if/when this will be resolved? Or if it is actually a deliberate flipping-off to the Chromecast community?

 

If my Chromecast situation is watching ads regardless of paying for premium, I'm going to a Spotify premium, and ditching Chromecast.

+1 for moving to Spotify. 

 

Well? We’re waiting!