Is Chromecast set for a region?

[Esoto63]

I bought Chromecast with Google TV in Canada. I am installing in Costa Rica. I want to install   app Star+ but it does not show in Google Play Store. I have been able to download in other devices. This app is region specific for LatinAmerica. If Chromecast is bought in Costa Rica, the app is already preinstalled, as native.  Is Chromecast region specific? Or is there any configuration I might be missing?

[JenniferV]

Hi Esoto63,

Thanks for reaching out. Chromecast with Google TV isn't officially supported in Costa Rica so other features may not work with it. 

You can try to change the language and location settings in your Google Home app and Google Account to English US and check if that will resolve the issue. You may also try to create a new account and use it to log in on the Chromecast with Google TV. However, please take note that this workaround may or may not work. 

Thanks,

Jennifer

[Esoto63]

Thanks for your answer. I was able to fix the problem and didn´t update this chat.  Chromecast with Google TV indeed is supported in Costa Rica and is widely used. When bought in Costa Rica it will show as native the apps for Latin America region. I reset the device to factory settings and manually configured. In Privacy settings set Location to NO. With this the apps I was looking for showed in the Google Play Store and I was able to install them. Happy customer now..

[JenniferV]

Hey there,

Awesome! Thanks for updating this Community thread and glad to hear that this has been sorted out. In the meantime, do you still have other questions and concerns?

Regards,

Jennifer

[JenniferV]

Hello Esoto63,

I haven't heard from you in a while so I’ll be locking this thread in 24 hours. If you need help in the future, you know where to find us.

Thanks,

Jennifer