It shows nothing but Google Assistant

[brbba1501]

Hey guys, so something happened to my Chromecast with Google TV just now. When I turn it on, it starts up with a Google Logo, then it displays nothing unless I press the Assistant button, when i say "Open You Tube." It says "can't open apps on this device." at first, then I say "open Spotify." it works somehow. So my main problem is that it can't show home screen. (Sorry for my bad English lol)

[Muddi]

Hi brbba1501,

Thanks for visiting the Community.

I know how challenging it is when you're having issues on your Chromecast with Google TV. To confirm, is it happening to other video services like Netflix? What is the color of the LED light on your Chromecast with Google TV? Have you tried using a different HDMI port?

Please reboot your Chromecast with Google TV, router, and TV by disconnecting it from the power source and leave it unplugged for 1 minute. Once done, check if your device will have the same behavior.

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi

[Muddi]

Hey brbba1501,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi