Chromecast won't display video

[JLunis]

My goal is to drop DirecTV and sign up for YoutubeTV and Sunday Ticket.  I'm watching YT and Amazon Prime through the Chromecast dongle.

Bought and installed Chromecast on my TV.  Worked great for 2 days.  Yesterday evening I switched to Chromecast.  I get the Home screen.  But, if I pick YT, Prime, ESPN, Amazon Music - any selection, I get either a black screen or the logo (e.g., ESPN).  I've rebooted Chromecast 2x, removed the HDMI cable and turned off the TV per a support page, selected a different Wifi network, gone back to Home and added device.  All fail.

I've found I can go to my TV's apps, download YT (which means I have a wifi connection) and play YT videos, though with poor video quality.  Change source to Chromecast and . . . nothing.

How do I get Chromecast to work again?

[listairee]

Hello @JLunis,

Thanks for reaching out. Have you tried factory resetting the Chromecast? Here's a step-by-step guide to help you do that. You can then try to setup your Chromecast again and see if it works.

Hope that helps! 🙂

[JLunis]

I thought unplugging/plugging in the power cord was 'reset.'  I followed instructions in your link.  Everything worked perfectly until I got to 'connect to network.'  Keeps failing and I get "Try Again." This is the same network used by the TV and it works perfectly.  Does that mean Chromecast is the problem?

Related.  I have two TVs - upstairs and downstairs.  I have CC plugged in to 'downstairs,' but it shows in HOME as 'upstairs.'  How do I change it?

[JLunis]

I've learned something.  Moved the CC to upstairs TV.  works perfectly.  Checked all settings on the TV.  Nothing seems wrong.  If you have ideas, let me know.  Meanwhile, I'm contacting Samsung (TV manufacturer)

[Kimy]

Hi folks,

Thanks for helping out, @listairee.

@JLunis, did you have a chance to get in touch with Samsung? Let us know how it goes.

Thanks,

Kimy

[JLunis]

Saamsung?  No.  Netgear support says I need a new router.  Trying that tomorrow

[Kimy]

Hi JLunis,

Thanks for the details. Keep me posted.

Regards,

Kimy

[Kimy]

Hello there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions.

Best,

Kimy

[Muddi]

Hey everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi