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Dellrocksthebel
Community Member

It cast to just dance now I see it on the TV. But I'm on phone it says loading please wait for 5 mins the then it shuts off

1 Recommended Answer

JenniferV
Community Specialist
Community Specialist

Hi Dellrocksthebel,

 

Thanks for posting. What app are you using to cast content? What mobile phone are you using? If it casts successfully on your TV but loading on your phone, you could try to force close the app and reopen. Rebooting your phone and using a different mobile device might also help.

 

Thanks,

Jennifer

View Recommended Answer in original post

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi Dellrocksthebel,

 

Thanks for posting. What app are you using to cast content? What mobile phone are you using? If it casts successfully on your TV but loading on your phone, you could try to force close the app and reopen. Rebooting your phone and using a different mobile device might also help.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Dellrocksthebel, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran