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Lost connection between chromecast with Google tv and chromecast remote control

Twright
Community Member

I have lost connection between the remote and the chromecast with Google TV unit. No control at all except with the Google TV app on my phone. New batteries and unplugged the unit itself. Nothing....

1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

Try these steps:

  1. Remove the batteries from the remote.
  2. Check that the batteries have charge remaining (i.e., test them in another device).
  3. Using your phone or other remote to navigate, go to Settings > Remotes & Accessories.
  4. Select your remote and choose to Forget it.
  5. Choose Pair remote accessory to start a new pairing.
  6. While holding down the home button, reinsert the batteries.
  7. Continue to hold the button while the light is solid. 
  8. When the light starts pulsing, release the home button.
  9. The remote should be detected on the right side of the screen. Use your alternate remote to select it to pair it.

In most cases, your remote will pair automatically after you insert the batteries. If it doesn’t, follow the steps on the TV screen, or press and hold the Back and Home buttons on the remote for 3 seconds.