Mouse cursor suddenly leaving afterimages when casting PC screen

[JulieLH]

I have experienced this issue with both my old gen 3 chromecast and a Chromecast with Google TV which I purchased today.

Like the title says, recently, my gen 3 chromecast started having some issues with casting my PC-screen to my TV. It has been smooth sailing for about 3 years, but then suddenly one day, the mouse cursor started leaving afterimages, lagging and sometimes showing loading wheels on the cursor afterimages. I bought a gen 4 chromecast today, same issue straight out of the box and changing which HDMI port it's connected to does not fix it. This issue arose in the middle of a casting session and has not stopped since. I have of course tried rebooting both my PC, the chromecast and my TV, and updated windows/chrome.

There are two nearly identical desktop PC builds in the same room as the chromecast, and both encounter the same issue. However, my laptop does not encounter this problem. I have no idea what to do to fix this, and it's extrememely annoying to use my chromecast this way. Is anyone experiencing the same issue? Could it be an error with chrome itself or maybe something with my desktop PC? I haven't updated any drivers recently either, so I don't really see what could have caused this issue.

Any and all help is appreciated,  thank you!

[Kimy]

Hi JulieLH,

Thanks for posting and for being a step ahead of us. Your Chromecast is working as intended since it works with your laptop. It could be network related or a delay of transfer (imagery) from the host device (PC) to your Chromecast.

Give these steps a try and let me know how it goes:
 

• Update the drivers of the affected PCs especially the ones related to video/graphics.
• Reset your Chromecast to its default settings.

Thanks,
Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

[Kimy]

Hello JulieLH,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy