My 1st Gen Chromecast stopped streaming Disney + 3 weeks ago aout of the suden

[pachomouse]

Hi team!  I can't stream Disney + anymore, I use my cell phone to cast, it tries to load  but then I get back the main screen. Does not make a difference about the title I want to watch. I see no error, it just tries and that's it, Whern I use the same phone/app with a 3rd Gent Chromecast it gioes just fine. Is there any way around it?

[Jeran · Accepted solution]

Hey there pachomouse,

I apologize for the late response, thank you for being patient! Were you able to fix that Disney+ issue? If not, I'd be happy to help out, and it can be tricky to troubleshoot when there is no error! First thing, check what the LED light on the Chromecast is doing. If the Chromecast is throwing an error, it will appear via the LED light. If the light looks good, go ahead and try casting from another app, such as YouTube or Netflix, to see if the problem persists across apps. That way, we can narrow down the potential solutions a bit more.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran · Accepted solution]

Hey there pachomouse,

I apologize for the late response, thank you for being patient! Were you able to fix that Disney+ issue? If not, I'd be happy to help out, and it can be tricky to troubleshoot when there is no error! First thing, check what the LED light on the Chromecast is doing. If the Chromecast is throwing an error, it will appear via the LED light. If the light looks good, go ahead and try casting from another app, such as YouTube or Netflix, to see if the problem persists across apps. That way, we can narrow down the potential solutions a bit more.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[pachomouse · Accepted solution]

Hi Jeran! hank you for gettin back to me. I changed the chromecast to a different TV and it started to work! Thnak you very, very much!

[Jeran]

Hey pachomouse,

Awesome, I'm glad to hear that you were able to fix that issue! In that case, do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Thank you,
Jeran