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My Chromcast Dongle remote has stopped working

Community Member

I have no idea if I have a 1st gen or what… but I have two of the dongle things that came with remotes. The one in my small persons playroom has stopped working… all I can do with it is turn the TV on and off… I’ve done the turn the dongle on and off by unplugging it thing, I’ve replaced batteries on the remote, I’ve take batteries out and put back in holding the home button. and all it got me was being able to use the power button.

I was controlling the dongle via my phone, but now that’s not working either, saying I need an update for the dongle but I can’t get to the dongle settings because it won’t respond. To either remote of my phone.

please help me


Community Member

I am having the same issue. I can use the power button and the volume button. But nothing else works

Community Specialist
Community Specialist

Hi folks,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. Let's sort this out.

Quick questions: what's the LED status on your Chromecast with Google TV and Chromecast Voice Remote? When did the issue start? If you already tried resetting the Voice Remote, please factory reset your Chromecast with Google TV. Here's a guide: How to factory reset your Chromecast.

Let me know how it goes.



Community Specialist
Community Specialist

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Jennifer.



Community Specialist
Community Specialist

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.