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My Chromecast Ultra and Home Hub are "unavailable"on my Android phone but visible on my Chromebook

Chris
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 


Original Poster: Dion Holmes 7045

I've reset the Chromecast, restarted the phone and router.

1 Recommended Answer

Chris
Community Specialist
Community Specialist
Hey there Dion,
 
You mentioned that you can cast to your Chromecast from your Chromebook, but not your Android device. On your Android phone, are you enrolled in the Google Play Services Public Beta Program? If you are, I would recommend looking at that article above and do the following:
  • Leave the beta program
  • Uninstall the beta version of Google Home
  • Reinstall the public version of Google Home
Let me know if that resolves the issue! If you're still having problems, we can try a few more things.
 
Thank you,
Jeran
-Jeran B, Community Specialist

View Recommended Answer in original post

2 REPLIES 2

Chris
Community Specialist
Community Specialist
Hey there Dion,
 
You mentioned that you can cast to your Chromecast from your Chromebook, but not your Android device. On your Android phone, are you enrolled in the Google Play Services Public Beta Program? If you are, I would recommend looking at that article above and do the following:
  • Leave the beta program
  • Uninstall the beta version of Google Home
  • Reinstall the public version of Google Home
Let me know if that resolves the issue! If you're still having problems, we can try a few more things.
 
Thank you,
Jeran
-Jeran B, Community Specialist

Jeran
Community Specialist
Community Specialist

Hey there,

Thank you for visiting the Chromecast Community! Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if you're still having issues, please give these steps a try.

If the issue persists, feel free to create a new thread, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,
Jeran