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My chroma still won’t connect to wifi

abellaj
Community Specialist
Community Specialist

‎08-27-2021 01:24 PM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:maggie mccraw

Connect to wifi tried setting up multiple times rebooted everything
 
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abellaj
Community Specialist
Community Specialist

‎08-27-2021 01:26 PM

Thanks for posting in the Chromecast Help Forum. 
 
Does your location have a captive portal (campground, apartments, dorm, hotel, etc) that requires a login? When the captive portal settings are enabled, these settings can prevent your Chromecast device from properly connecting to your mobile device or computer. -- See What router settings do I need to set up Chromecast?
 
If not
 
Try each of the following before moving on to the next:
  • Turn your iOS device OFF and back ON
  • Are you using the Google Home app  that replaced the Chromecast app?
  • Are your Apple devices on current Minimum system requirement?
  • Turn on Bluetooth:
    1. On the home screen, tap Settings > Bluetooth.
    2. Make sure the slider is On (toggled to the right and green).
    3. Close out of Settings and return to the Google Home app 
  • Reboot your router
  • Make sure you power the Chromecast device with the provided power supply into an open electrical outlet, not using a USB input on your TV or other device.
  • Make sure your Chromecast device is plugged into a HDMI input that is not labeled as ARC or DVI. 
    Unfortunately, any dongles, adapters and devices between Chromecast and the TV are unsupported so your use may vary.
  • Check your Apple Wifi settings
  • Can't establish Wifi connection to Chromecast. Please try 5 common troubleshooting steps to resolve connectivity issues with your Chromecast.
  • Your Apple device, Chromecast device and Wi-Fi Router should be within ~15 feet (4 meters) of each other. 
  • Reboot Google Home app on your Apple device > tap on Devices  > tap the Cog Wheel > tap on the three stacked dots in the top right corner > tap Reboot
  • Conduct a factory data reset on your Chromecast device.
  • Try Chromecast on the SAME 2.4 (Chromecast 1st gen requirement) Ghz frequency wifi router band as your iOS devices
  • See original post by Google employee about other settings.

 

From: James M.

(Platinum Product Expert)

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