My screen is black and white

[Megs120]

Hi, I’ve only just re set up my chrome cast after doing the factory reset the images portrayed on the loading screen and as well as when I cast from my phone with the likes of Disney+ my videos are all in black and white how do I change it and get it back to Colour!

[Jeran]

Hey there Megs120,

Welcome to the Chromecast Community Forum! I can imagine having no colors doesn't make for a very good viewing experience, so I'd be happy to help you resolve this. The first thing I would check is your TVs color settings to make sure they aren't off. Second, I would change the HDMI port that the Chromecast is plugged into. Third, try the Chromecast on a different TV to see if the problem persists.

I hope this helps, I look forward to your response!

Best regards,

Jeran

[Jeran]

Hey there Megs120,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey Megs120, 

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran