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Nest App on Google chromcast does not let me sign in with nest - and gives no option to sign in

manniebasra
Community Member

The nest app on Google chrome cast will not let me sign in with nest account and has no option to sign in with google account - am able to do this on my phone and computer - why why 

8 REPLIES 8

Mzemina
Community Member

I reset my Google account. That's the same a Nest account. Right?

But still unable to login, continues to say "You entered an incorrect email address or password."

But that is not right. The email and password are correct. I have changed the password just to be sure. 

What gives? I replaced the FireTV with this, just so I can see the Google Video Doorbell. 

Not happy!

 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help. 

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

I look forward to hearing from you.

Best regards, 
​​​​​​​Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

Other than resetting my password and trying it again, that was my last attempt. I am not sure what else I can perform regarding troubleshooting? If you can provide any other steps, I am willing to try it.

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Those are good things to try as well. Just to double check, you're using the same email address that coincides with everything right? Keep in mind that the email address has to match up with the app and anything else that you're logging into.

 

Please let me know if you have any other questions.

 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS