No Sound

[Smallboy]

I cannot get sound from my Chromecast Ultra anymore.  I have tried connecting both directly with my TV HDMI and indirectly through my sound system.  I have also tried several HDMI ports both ways.  I have done a factory reset.  Before I moved towns my device worked well.  Everything else about my system works well.  I have followed all the help instructions to no avail.

Is there anything I can do?

[Jch12]

Have you tried a different HDMI cable?

If that doesn't work try a different tv?

This sounds obvious but did you check the tv isn't on mute etc?

[JenniferV]

Hi there,

Thanks for the help here, Jch12.

Smallboy, have you tried the suggested steps shared by Jch12? If yes, how was it? If you're still having trouble, please try the additional steps below:

1. Use a different HDMI device on the same HDMI input and check if audio works.
2. Reboot your Chromecast. 
3. Check if the no audio issue occurs from all apps or only when casting certain websites.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — did those steps help?

Thanks,

Jennifer

[JenniferV]

Hey Smallboy,

I haven't heard from you in a while so I’ll  be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Smallboy]

• I tried all the steps to no avail. I have tried resetting the ultra plus. I have tried routing it several different ways and devices and hdmi ports. It is always the same. I have given up and bought a new device with GoogleTV. It works well, and of course, does more, so I am pleased with that outcome. I will however try my old Ultra Plus at my daughter’s home and see if that makes any difference. Thanks for you help. Sorry for taking so long to reply. 

[JenniferV]

Hi there,

No problem at all and thanks for keeping me in the loop. I'll keep this thread open and wait for your update. 

Best,

Jennifer

[JenniferV]

Hello Smallboy,

I don't want to be a nudge but I'd like to check if you were able to test your Chromecast Ultra in your daughter's house. I'm always here if you need more help.

Regards,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer