No devices found at random times

[abellaj]

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Original Poster:Ammar Moussa

Chromecast was working just fine for years. Now SOMETIMES when I try to cast from my laptop (Windows 10) it tells me "no device found“. Each time that happens I have to restart my laptop before the device is found again and I can stream just fine. I tried to use Chrome and Microsoft Edge to cast, same problem occurs on both. another laptop I have also has that problem. It just happens at random times and won't work until I restart the laptop.

[abellaj]

Hello, thanks for taking the time to post your issue.

What is your computer Chrome browser version number? 

• A recent version of Google Chrome (version 72 or higher).
  • Update your Google Chrome browser if needed.

Connect your computer and Chromecast device to the same Wi-Fi network. Learn how to check the Wi-Fi network of your Chromecast device.

Which Chromecast device are you using? If 1st gen, make sure your computer and chromecast device are on the SAME 2.4 Ghz wifi band. Not set to Auto bandor 5 ghz

What are you attempting to cast?

Is this happening with a Chromecast-compatible app like Netflix or are you trying to cast content from a random website?

Are you seeing an error message? 

Learn about casting a supported Android screen. Not supported on Apple iOS device. 

Websites on Chrome may use plug-ins such as Microsoft's Silverlight, Apple's Quicktime or VLC are not Chromecast supported, and may result in a lack of picture /or sound. Contact support for the specific website for further assistance

 

Search for app to see if it is supported in your region. If you're having issues primarily with the app you described in your post, try deleting and reinstalling the app and rebooting your casting device, router, and Chromecast. If the issue persists after completing these steps, please reach out to the app's help desk for further assistance.

How many concurrent wifi connections does your wifi router and Internet Service Provider's network box or Gateway support? Such as, cell phones, computers, Chromecast devices, smart home devices, printer, wifi mouse, smart light bulbs, laptop, thermostat, etc

Note: Google no longer supports Chromecast setup on a computer. To set up your Chromecast, please use a mobile device.

From: James

(Platinum Product Expert)

[Jeran]

Hey there Ammar,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

[Jeran]

Hey there!

We haven't heard back from Ammar, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, James!

Best regards,

Jeran