No volume at all

[loosybaboosy]

Hi. hoping someone help me put.

Yesterday I was casting to my t.v. fine.

Today it didn't work so I had to reset the chromecast.  

Now I have no volume from my tv

The volume os on 60% on google home. The volume is up on the TV and is up on my Samsung galaxy phone.  

Please help!

Lucy

[loosybaboosy]

sorry - more info.  I'm qctually not sure what 'generation' my chrome cast device is.

[Dan_A]

Hi loosybaboosy,

That certainly hasn't been easy for you ― let’s check this out.

Just to make sure, you are able to cast to your TV with the video showing up, right? But no volume at all? How was the factory reset done and please describe to me what kind of Chromecast do you have? Where is the position of the G logo or Chromecast logo on the device? What is the status of the LED light? Is the TV connected to an external receiver, soundbar, or speakers?

Try these steps:

1. If possible, cast Chromecast on a different TV.
2. Check if the no audio issue occurs from all apps or only when casting certain websites
3. Unplug your Chromecast from the power and transfer to a new HDMI port.

To further the troubleshooting, click this link Sound Settings.

Keep me posted

Thanks,

Dan

[Dan_A]

Hi loosybaboosy,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Best,

Dan

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics regarding your Google Nest speakers, feel free to start a new thread.

Regards,

Dan