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Not communicating

Dazza
Community Member
  • Finds the chromecast ultra but then I get a notice saying can't communicate with chromecast ultra
1 ACCEPTED SOLUTION

JenniferV
Community Specialist
Community Specialist

Hi Dazza,

 

Thanks for posting and I apologize for the delayed response. Do you still need help with this issue? If so, could you tell us what mobile device you are using to complete the setup? Has the Chromecast Ultra been connected to this network before? Are there any changes in your WiFi router?

 

Give these steps a try:

  1. Make sure the Chromecast is within 15-20 feet away from the setup device and WiFi router.
  2. If you are using an iOS device, you must turn on the local network access for the Google Home app.
  3. Close and reopen the Google Home app.
  4. Reboot your Chromecast Ultra, router and mobile device.

Let me know how it goes.

 

Thanks,

Jennifer

View solution in original post

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi Dazza,

 

Thanks for posting and I apologize for the delayed response. Do you still need help with this issue? If so, could you tell us what mobile device you are using to complete the setup? Has the Chromecast Ultra been connected to this network before? Are there any changes in your WiFi router?

 

Give these steps a try:

  1. Make sure the Chromecast is within 15-20 feet away from the setup device and WiFi router.
  2. If you are using an iOS device, you must turn on the local network access for the Google Home app.
  3. Close and reopen the Google Home app.
  4. Reboot your Chromecast Ultra, router and mobile device.

Let me know how it goes.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Dazza, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran