Pixelated Chromecast from laptop

[DenverDTS]

Using brand new high end commercial grade LG 75" monitors. When chromecasting desktop from laptops the experience is poor. Image quality pixelated and overall image quality is bad. Steaming direct on the TV using the Chromecast device is great. It's when casting the desktop. 

Insight?

Thank you. 

DenverDTS

[JenniferV]

Hi DenverDTS,

Thanks for reaching out. Let's sort this out.

A few question: are you using a Chrome browser? What's the OS version of your laptop and its make and model? When did the issue start?

Give these steps a try:

1. Make sure the Chrome browser is updated.
2. Reboot your laptop.
3. Reboot your router.
4. Reboot your Chromecast.
5. Plug in the Chromecast into a different HDMI port on your TV.
6. Plug in the Chromecast into a different TV screen if one is available.
7. Factory reset your Chromecast.

Thanks,

Jennifer

[DenverDTS]

1. Chromecast is up to date

2. Already rebooted

3. Rebooted

4. Rebooted

5. Tried multiple ports 

6. Tried 

7. Tried 

The issue is happening on all 3 brand new TV's, with brand new Chromcasts. Laptops are running Windows 10 and 11. Dell Inspiron and brand new Lenovo x1 carbon. 

[DenverDTS]

75UR640S9UD

Model TV - LG Commercial Grade.

[JenniferV]

Hello there,

Thanks for trying the suggested steps. Could you please try to cast a tab instead of casting your desktop and check if the same issue will persist? Also, try to download Chrome Canary and test.

Regards,

Jennifer

[DenverDTS]

Casting to the tab provides the same results. I will test with Canary. 

[JenniferV]

Hey DenverDTS,

Got it — sounds like a plan! I'll wait for your update.

Best,

Jennifer

[JenniferV]

Hi there,

It's me again. Have you had a chance to try it on Chrome Canary? If yes, how was it?

Thanks,

Jennifer

[JenniferV]

Hello DenverDTS,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[DenverDTS]

hoping to get on site tomorrow or wednesday. 

Hope you can keep this thread open for a few more days. 

[JenniferV]

Hey there,

Sure thing! I'll keep this thread open and wait for your update.

Best,

Jennifer

[JenniferV]

Hi DenverDTS,

How's it going? Did you manage to get your device working?

Regards,

Jennifer

[JenniferV]

Hello there,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to create a new one should you need help in the future.

Thanks,

Jennifer