Poor sound and no subtitles

[Jtebmala]

Hi.  I seem to have a couple of issues

1)  using Google TV on Android Samsung 5g phone.

I have purchased 2 different google tv items and both have poor sound quality on my Android.  I have to have headphones to max to hear any dialogue.  I can't find any menu anywhere within the open google tv app that accesses closed captions/subtitles. (The tv season info indicated it had English language subtitles)

2) this problem is replicated when I chromecast it to my TV.

Could someone please advise.  I won't be able to continue to use google tv if this problem can not be rectified.  

[Jtebmala]

• Further info. Hmmm. It seems that there are no subtitles for the purchased items after all when I compared to earlier GOT screen where subtitle option was clear. However, I would still ask for any help with improving sound quality.  The poor quality is with both Years and Years and His Dark Materials both on the Android and when cast to TV.

[JenniferV]

Hi Jtebmala,

Thanks for reaching out. The subtitle still depends on the app you're using if it's available on the video that you're watching. To determine if the video has subtitles, please try the steps below:

1. On https://goo.gle/3aFSuU8, search for a video to watch with subtitles and/or closed captioning.
2. Scroll to the bottom of the page to the section titled Additional Information.
   • You can check if the selected video has subtitles in your preferred language.
3. Or, start playback of the video and select the small CC button to view captioning options.

If you're using an Android-based device, try these steps:

1. On the Google Play Movies app, browse the video to watch.
2. Scroll down to READ MORE.
3. In the Additional Information section, the customer can check if the selected video has subtitles in your preferred language.

You can also filter content to include subtitles. You can type keywords such as "Subtitles", "CC", or "Closed caption" in the search bar. For example, the keywords "Subtitles The Mask" will result to The Mask with subtitles and/or closed captioning.

For the poor sound quality issue, please make sure the Chromecast device is plugged in correctly and securely in the HDMI port on your TV. Also, try to reboot your device and mobile phone.

Thanks,

Jennifer

[Jeran]

Thank you for helping out on this thread, Jennifer!

Hey there Jtebmala,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Jtebmala]

Thank you. I appreciate the answer I received and have worked through the issue.  Second season did have subtitles and I now watch via You Tube on fetch box rt casting which seems to be working we

[Jeran]

Hiya Jtebmala,

No problem at all! In that case, I'll go ahead and lock this thread in 24 hours. If you have any more questions in the future, feel free to create a new thread.

Have a good one!

Best regards,
Jeran