cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Problems with chromecast and home mini. Not connecting wifi

guzzy2195
Community Member

‎02-04-2022 07:00 PM

Since a few days ago my chromecast and google home mini disconnected from the Wifi network. I tried reseting both devices to factory settings and unstalling-reinstalling home app. Neither worked. 

It showed this messege. 

guzzy2195_0-1644029974508.png

Any kind of help is appreciated

0 Kudos
Reply
1 REPLY 1

Azarco
Community Specialist
Community Specialist

‎05-02-2022 03:36 PM

Hi guzzy2195, 

 

Thanks for visiting the Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. If you're still having trouble connecting your devices to your network, please give these steps a try:

 

  • Make sure your Google Home Mini and Chromecast are within 15 feet of your Wi-Fi router.
  • Reboot your devices
  • Check router settings. (AP isolation must be disabled and UPnP must be enabled).
  • Reboot router again.
  • Turn on Local network access for the Google Home app. Here's how: Privacy > Local Network > Google Home app
  • Use a mobile hotspot to set up your devices (To isolate the issue).
  • Do another factory reset

If the issue persists, feel free to submit another post and provide as many details as possible so that others can lend a hand. Hope this helps! 

 

Best, 

Alex

0 Kudos
Reply