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Remote Control not working on soundbar

blueandgreen
Community Member

Hello,

I have a Majority Sierra Plus Dolby Atmos Soundbar with Subwoofer and a Google Chromecast 3rd Generation.

I have attempted to add the Chromecast remote control to my soundbar. The soundbar manufacturer (Majority) is listed in the settings page. However, after trying the 3 options during that process, I have been unable to get a response from the soundbar when using my Chromecast remote control.

Does anybody know what the problem might be?

 

11 REPLIES 11

Jeran
Community Specialist
Community Specialist

Hey there blueandgreen,

I apologize about the late response on this thread, thank you for being patient! Were you able to fix that remote issue? If not, I'd be happy to help out, as I know the remote can be finicky with certain devices. Let me just ask you some questions about what's happening:

  • What is the firmware version of the Chromecast device?
  • Does the soundbar function properly when you use IR?
  • Is the soundbar's firmware up-to-date?
  • Have you tried changing the HDMI port the Chromecast is plugged into?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the help, Jeran.

 

blueandgreen, how's it going? Still need our help?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi blueandgreen,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

blueandgreen
Community Member

Hi Jeran,

  • What is the firmware version of the Chromecast device?

Kernel Version 4.9.180. Android TV OS Build QTS1.210311.036.7814738

  • Does the soundbar function properly when you use IR?

No, but the LED does seem to flicker on the soundbar. However, the volume does not change

  • Is the soundbar's firmware up-to-date?

Yes

  • Have you tried changing the HDMI port the Chromecast is plugged into?

Yes

  • What troubleshooting steps have you already tried?

Changing the batteries, using different cables. I have also tried all the various Chromecast configurations for this brand (Majority)

 

Jeran
Community Specialist
Community Specialist

Hey there blueandgreen,

 

There may be some kind of communication error between the two devices. If you have the time, would you be able to submit feedback via Google TV to let Google know about your set-up, and that it isn't functioning properly? That way, the engineering team can look into this and see where the problem lies. In the meantime, do you have the Google TV app on your phone? I'm curious to see if you can control the soundbar using the virtual remote.

 

I look forward to your response on this!

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Hi Jeran,

 
The virtual remote control works. 
 
Do you mean I should request support through Google TV (i.e. using my mobile phone)?
 
Regards, Stephen.

Jeran
Community Specialist
Community Specialist

Hey there blueandgreen,

 

I'm glad to hear that the Virtual Remote works correctly! As for the feedback, here is how you can submit that. While Google won't respond directly back to you, they take all feedback seriously and is the best way to let Google know about any potential issues. 

 

I look forward to your response, and if you had any other questions, please let us know!

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from blueandgreen, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran