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Remote keeps being paired

Washudoinnig
Community Member

My remote stops working with the cast, it's like it sleeps and I can't get it to wake and start working the cast unless I unplug the cast and plug it in and after reboot the remote will work again.

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi Washudoinnig,

 

 

Thanks for reaching out and I'm sorry to hear about that. What type of Chromecast with Google TV do you have, is that the 4K or HD version? Please replace the batteries on your Chromecast Voice Remote and plug in the Chromecast into a different HDMI port on your TV. If the issue persists, reset the Chromecast dongle and Voice Remote.

 

Let me know how it goes.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

How's it going? Did the steps help?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello Washudoinnig,

 

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer