07-28-2022 07:24 AM
Anyone know how to turn off this screen?? It pops up on my tv while casting YouTube through chromecast, in between videos. It's ugly and shows weird video suggestions.
08-02-2022 11:47 PM
Hi Elisa1,
Thanks for reaching out. Could you please confirm what type of Chromecast device you have? Please try to totally turn off your TV and reboot your Chromecast. Also, if this option only appears from the YouTube app, please reach out to YouTube for further assistance. This could be a setting from the YouTube app.
Thanks,
Jennifer
08-06-2022 06:10 PM
Hey there,
How's it going? Still need help?
Regards,
Jennifer
08-07-2022 05:22 AM
Yes. I think i have to go to YouTube help.
08-07-2022 05:33 PM
Hello Elisa1,
Yes, you can do that. Also, if you haven't tried the other suggested steps I've provided above, you may try it and let me know how it goes.
Thanks,
Jennifer
08-10-2022 05:38 PM - edited 08-10-2022 05:39 PM
Hi there,
It's me again. I don't want to be a nudge but I'd like to check if you still have other questions and concerns. Feel free to let me know if you do.
Regards,
Jennifer
08-12-2022 10:49 AM
Hey Elisa1,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran