Samsung S9 No Longer Casting

[ColorPurple]

I have Samsung S9 that was working perfectly a few days ago.. casting with no issues in everyway imaginable. Now I can't cast anything using my phone. I don't understand, I received a message saying my phone was not optimized when I used the "home" app & today I tried looking for my device, nothing. This product has always worked for me and I'm so confused why it's not working now. It's such a hassle to setup everything again, if I have to do a manual reset.. is this a glitch? 

[Jeran]

Hey there ColorPurple,

I'm sorry to hear that your phone is having issues casting! I'd be happy to help you look into this, as I imagine it has been quite the headache for you. First thing I would check is to see if you are able to cast from any other device, such as a computer or tablet. That way, you can isolate the issue to either the Chromecast or the Samsung. Second, I would make sure that you're not using any VPNs and that your Google Home app is up-to-date. Finally, check to see if any apps at all work, or if you are able to screen mirror.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[JenniferV]

Hi there,

It's us again. We want to make sure you're all good — how did the steps go?

Thanks for the help, Jeran.

Regards,

Jennifer

[ColorPurple]

Hello! I'm not sure if it was just a 3 day glitch, but once I submitted the post the next day it was working again as normal. I didn't have to do anything, super random, right. 

Thanks for getting back to me, I do appreciate that!

[Jeran]

Hey there ColorPurple,

I'm glad to hear everything is working properly again! In that case, did you have any other questions or concerns we can address?

Best regards,

Jeran

[ColorPurple]

All good!

[Jeran]

Hiya ColorPurple,

Sounds good! I'll go ahead and lock this thread then. If you run into any more issues in the future, please feel free to create a new thread,

Thank you for the help, Jennifer!

Best regards,

Jeran