Setup

[Victor1981]

I can't get my Chromecast to connect

[JenniferV]

Hi Victor1981,

Thanks for reaching out. Let's check on this further.

A few questions: what type of Chromecast device do you have? Is this an initial set up or working previously? If working previously, are there any recent changes in your Wi-Fi network? Please try to reboot your Chromecast, Wi-Fi router, and mobile phone. Using a different mobile device and manually connecting to the Chromecast SSID might also help. 

Here's how you can connect manually to the Chromecast SSID: Go to the phone settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hey Victor1981,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,

Jennifer