Some voice commands on remote are heard but not completed

[markdoc]

My setup was working well.  Out of nowhere, when I issue a command, "Open Paramount+ on bedroom TV", it is repeated and displayed on screen, but nothing happens.  When I issue the same command on my Pixel 6 Pro with Google Home, it isn't displayed on my TV,(a Samsung Smart TV) but it is completed.  I have reset the Chromecast by pushing button until light flashes but it didn't help.  Any ideas on what to try next?

[willpage]

I have this issue too.

[JenniferV]

Hey folks,

Thanks for reaching out to the Chromecast Community! Let's sort this out.

To confirm, is this only happening in the Paramount app or across all apps? Please reboot your Chromecast and try to plug it in on a different HDMI port on your TV. Also, try to reset your Chromecast Voice Remote.

Note:

• The ability to use voice commands depends on the app you are using.
• If a voice command isn't working for certain apps, please send feedback. 

Thanks,

Jennifer

[willpage]

The issue for me is this:

If I press the voice command button on the remote and say "Launch xyz" where xyz is the name of any installed app then it registers what I've said and repeats back, e.g "Launching xyz on the Living Room TV" but nothing actually happens besides the screen being shaded for a few seconds and the voice confirmation.

Also on the remote if I say something like "Exit xyz" and I'm already in xyz app, it works fine, takes me back to the home screen. It just won't launch apps.

Now, if I grab by phone and say, "OK Google, launch xyz on the living room tv" it works perfectly - the app launches on the Chromecast.

So the issue is limited only to launching apps, and only from the voice button on the remote, but all apps, it doesn't matter what app it is, the behaviour is the same. This started with the update a month or two ago.

[markdoc]

Hi willpage,

That is exactly what is happening to me, exactly!

[JenniferV]

Hi folks,

Thanks for getting back to us and for providing more details about the issue. 

willpage, have you tried to factory reset your Chromecast? If you haven't yet, please try that and let me know how it goes.

markdoc, if you haven't tried plugging in the Chromecast into a different HDMI port on your TV, please try it and test again.

Thanks,

Jennifer

[markdoc]

I did try using a different HDMI port and it didn't help.  I cannot get the voice on the remote to launch an app.  As I said before, the Chromecast repeats the command and displays it on my TV.  As willpage said, the screen darkens for a few seconds and remains where it is.  We both have the exact same issue.

Dr. Mark W. Helfand

Pixel 6 Pro

Android 13.0

[JenniferV]

Hello markdoc,

Got it. We'd like to dig deeper into this — could you please fill out this form and let me know once you're done?

Thanks,

Jennifer

[markdoc]

I just finished the form and sent it in.

Thanks for your help Jennifer.

[JenniferV]

Hey there markdoc,

You're welcome! We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Thanks,

Jennifer

[markdoc]

Hi JenniferV

Is there any way to reinstall the previous version of the software?  It seems like the problem started with the latest update.

Markdoc

[JenniferV]

Hi markdoc,

I'm afraid there's no option to revert to the previous software version. 

Thanks,

Jennifer

[markdoc]

Dear JenniferV

I have already tried everything you suggested except changing HDMI ports.  I did try deleting the app & reinstalling it.  Unfortunately, nothing worked.  The Chromecast hears me say "Open or Launch" any app because it types and says "Launch the app on the bedroom TV"  on my TV screen.  But nothing happens.  This failure occurs with every app.  The strange thing is that I can open any app if I use my Pixel 6 Pro with Android 13 with Google Home even though the Chromecast doesn't aknowledge it.

The only command that doesn't work is "Launch or Open" an app.  

I don't know what to do next.

Thanks for listening,

Dr. Mark W. Helfand 

[Jeran]

Hey there markdoc,

Do you have any more questions or need any additional help? 

Thank you,
Jeran
 

[markdoc]

Thanks for asking, Jeran.   

I still have the problem among others with the Chromecast.  It's handy to have all the different streaming apps in one place, but IMO, it isn't quite ready for public use.  The inability to launch apps is only one issue.  There are many others.  ¯\_(ツ)_/¯

[Jeran]

Hey there markdoc,

It looks like there is a large update to Chromecast with Google TV's firmware rolling out, would you be able to check for updates on your Chromecast and see if the problem persists after the update?

Best regards,

Jeran

[markdoc]

I just checked and I am downloading the update now.  I'll let you know if it fixed my issue.  Thank you for the information.

[Jeran]

Hiya markdoc,

Of course! We look forward to hearing from you, fingers crossed it helps you out.

Best regards,

Jeran

[markdoc]

Hi Jeran,

Great news, all is well.  The update fixed it.  Thanks so much for your help and the others that work with you!  

          ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

[Jeran · Accepted solution]

Hiya markdoc,

Awesome, I'm really glad to hear that! In that case, did you have any other questions or concerns we can address today?

Best regards,

Jeran

[markdoc]

Thanks for asking, Jeran but I'm all set.  Your group was great.  

Have a great day,

Mark

[Jeran]

Hey there markdoc,

No problem at all! I'll go ahead and lock this thread then. If you have any more questions in the future, feel free to create a new thread.

Have a good one!

Best regards,
Jeran