11-16-2022 06:22 PM
I have some trouble trying to watch some series due to that my chromecast won't play the sound from Star+ and Netflix but it plays YouTube and Twitch normally.
I've tried rebooting the device but it keeps happening
11-22-2022 10:12 AM
Hey there DBaad,
I'm sorry to hear that your Chromecast is not playing sounds in a few apps! This sounds pretty tricky to troubleshoot, so I'd be happy to help you out. Go ahead and make sure your Chromecast's firmware is up-to-date. Then, clear out the cached app data on the affected apps. Finally, if that doesn't resolve it, go ahead and uninstall and reinstall those apps.
I look forward to your response, and if you have any other questions or concerns for me, please let me know!
Best regards,
Jeran
11-22-2022 10:17 AM
Thanks, I'll try to do that
11-22-2022 10:49 AM
Hey there DBaad,
Awesome, let me know if that helps out, if not, we can try a few more things.
Thank you,
Jeran
11-22-2022 11:07 AM
It didn't work, I tried to Uninstall apps an check for updates, but Disney+ and Netflix are the ones that keep muted
11-22-2022 11:40 AM
Hey there DBaad,
No problem at all! There is an interesting work-around I've seen work for other users, so go ahead and give this a try:
Let me know if that helps resolve the issue!
Best regards,
Jeran
11-22-2022 11:50 AM
Thanks for your help, turns out that some audio settings were enabled but weren't supported by the TV, now everything works
11-22-2022 12:55 PM
Hey DBaad,
Awesome, I'm glad to hear you were able to resolve that! In that case, do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
11-22-2022 01:14 PM
Thanks a lot
11-22-2022 01:29 PM
Hiya DBaad,
No problem at all! In that case, I'll go ahead and lock this thread. If you have any more questions in the future, feel free to create a new thread.
Have a good one!
Best regards,
Jeran