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Sound issue: only sound on projector no possibility to connect to bluetooth device

lilitheeckels
Community Member

Our school has been using chromecast connected to projectors since September which worked really well with our chromebooks. As the speakers on the projectors are of mediocre quality we would use a bluetooth speaker. Since the new update we no longer have this option. Is this specific to the update? Is there a possibility to fix this issue. We have tried all other options but as soon as we cast via the chromecast the sound will only play on the projector. 

5 REPLIES 5

JenniferV
Community Specialist
Community Specialist

Hi lilitheeckels,

 

Thanks for reaching out. Let's check on this further. 

 

A few questions: What type of Chromecast device do you have? What Bluetooth speakers are you using? Are you getting any messages when pairing it via Bluetooth? 

 

I'll look forward to your response.

 

Thanks,

Jennifer

We are using the 3rd generation chromecast. Our speakers vary from teacher to teacher. The issue is the same with all of them. Once we start casting via chromecast, the sound will only play on the projector and we can't use the bluetooth device. I have tried with different devices and the problem stays the same. There are no messages. As soon as I stop casting, I can connect to the bluetooth device.  These problems started after the Google 100 update. 

Hi lilitheeckels,

 

Sorry for the late response. Could you confirm where the Bluetooth Speakers are connected to, is it to the projector or to your phone? 

 

Please take note that we can't separate the video and audio when casting. Also, only Chromecast with Google TV can be paired to Bluetooth devices. However, you can still route the audio if your projector has an auxiliary port and has an option to hardwire your Bluetooth speaker using 3.5 mm cable.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

How's it going? Do you still have other questions and concerns?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi lilitheeckels,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer