Stops casting after an hour

[Khimba29]

• Multiple issues casting from Hulu and casting from other websites across several devices. Rebooted router, factory reset on Chromecast and it still happens. Hulu app at least plays for a little over an hour before it stops casting. Other websites it won't cast at all. It will play about 5sec then stops

[JenniferV]

Hello Khimba29,

Thanks for reaching out to the Chromecast Community forum! Let's sort this out.

A few questions: what type of Chromecast device do you have? When did the issue start? What mobile phone are you using for casting? 

Give these steps a try:

1. Reboot your Chromecast and mobile phone.
2. Make sure you're casting from a Chrome browser and it's up-to-date.
3. Make sure you're casting from a Chromecast-enabled website. 
4. Reinstall the Hulu app.
5. Cast from a different device (Example: mobile phone, tablet, or computer).
6. Disable and re-enable Automatic date and time and Automatic time zone.
7. Turn off any power or battery saving mode.

Let me know how it goes.

Thanks,

Jennifeer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — did the steps help?

Best,

Jennifer

[JenniferV]

Hi Khimba29,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,

Jennifer

[Khimba29]

Thanks for the follow-up. No, none of the steps helped. 

[JenniferV]

Hello there,

Oh no! Could you connect it to a mobile hotspot and try casting content from any Chromecast-enabled apps? Keep me posted.

Best,

Jennifer

[JenniferV]

Hey Khimba29,

How's it going? Did you manage to get your device working?

Thanks,

Jennifer

[Khimba29]

No it's not working. After multiple times trying to cast (more than 10) it will sometimes connect. But if that session ends I can start a new one. And often times it will stop casting part way thru. I've even set up a new network on my gateway router thinking that could be the issue but nothing changed. I appreciate the recommendations and follow-up. Sorry if this is a duplicate, site crashed earlier. 

[JenniferV]

Hi there,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Thanks,

Jennifer

[Jeran]

Thank you for helping out on this thread, Jennifer!

Hey there Khimba29,

I'm just checking up on this thread, were you able to fill out the form that Jennifer provided?

Best regards,
Jeran

[Khimba29]

No I did not. The issue is with one particular adult themed site. I've just starting using a different site that allows casting without an issue. Pornhub is the site when used thru Chromecast doesn't work as intended. And it occurs across several devices - old devices, my newest pixel and Chromebook. 

[JenniferV]

Hello Khimba29,

Thanks for getting back to us with an update and for isolating the issue. If the issue is isolated with this specific adult site, you can reach out to the site developer or you can send them feedback about this.

Let us know if you still have questions and concerns otherwise, we'll be locking this thread after 24 hours.

Thanks for lending a hand, Jeran!

Best,

Jennifer