TCL tv won’t connect to Google home.

[Murphy84]

I have a new last year tcl and for months it will not connect to Google home or cast. Every time I try it tells me it needs updating but tcl says I’m up to date. Please can someone help is this a firmware thing? And how do I solve it? Thank you. 

[Jeran]

Hey there Murphy84,

Welcome to the Chromecast Community Forum! I'm sorry to hear that your TLC TV won't play nicely with Google Home, so I'd be happy to help out. I would double-check that your Google Home app is up-to-date, and then let me know what cast firmware version your TV is, so we can see if that is up-to-date.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Azarco]

Hello there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

[JenniferV]

Hi Murphy84,

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Jeran and Alex.

Regards,

Jennifer