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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25843 Views
  • 0 replies
  • 11 kudos

Chromecast freezes

New Xiaomi 4S 55 TV. Sometimes detected by cast from Chrome on laptop, sometimes not. When detected I can cast to the TV screen but picture is frozen. I have tried clearing the cache, disconnecting the TV from power, even disconnecting ad reconnectin...

negoc8 by • Community Member
  • 963 Views
  • 3 replies
  • 0 kudos

Chromecast icon not showing on Freevee

When I start a Freevee program on my mobile, the Chromecast icon does not show. How can I cast Freevee programs (Bosch Legacy) to my tv using my Chromecast device? Thanks

Badauto by • Community Member
  • 26118 Views
  • 7 replies
  • 2 kudos

Chromecast Ultra won't connect on wifi6

When I update to wifi 6, my Chromecast Ultra will disconnect and stop talking to any of my apps. The only way to get it back is to turn off the wifi 6 channel and reset the Chromecast. Does the Chromecast Ultra support wifi 6? I can't find any inform...

Wattree by • Community Member
  • 8299 Views
  • 5 replies
  • 0 kudos

Chromecast Ultra

So, I am getting the message "cannot connect to your Chromecast Ultra". I have tried everything in the previous post comments - step by step. Still nothing. I also cannot figure out how to factory reset Chromecast because it is not showing in my Home...

Resolved! Chromecast remote not working

I factory reset my remote and chromecast as it was not working, but I can’t get to the paring screen because it’s stuck in the “introducing profiles on GoogleTV” screen and I can’t click on the get started.

ET1 by • Community Member
  • 1074 Views
  • 4 replies
  • 0 kudos

Chromecast with Google TV pausing when locking phone

I have a Chromecast with Google TV. When watching videos, it seems regardless of what app I am using e.g Disney+, Google TV, YouTube playback pauses whenever I lock my phone despite the fact that I'm playing the content on the Chromecast natively rat...

Chris5626 by • Community Member
  • 1260 Views
  • 3 replies
  • 0 kudos

Chromecast TV has developed an annoying audio delay on streaming channels

My Chromecast TV has recently developed an annoying sound delay. It has been going on for about a week. I have tried everything I can think of to get it to sync, I have reset, factory reset, unplugged, checked the settings, etc. So far I have not fou...

nuvz by • Community Member
  • 8594 Views
  • 22 replies
  • 0 kudos

Resolved! Google chormecast Model H2G2-42 broke

I recently bough a first generation Chromecast and for 2 months it was working fine until recently when I pulled it out of my TV to use it on vacation... The hdmi output just snapped off and sadly, I can't use it anymore. Can it be replaced? I'd like...

Nick2639 by • Community Member
  • 868 Views
  • 4 replies
  • 0 kudos

Conflicting Google Accounts with YouTube and YouTube TV apps

Hi All,Here's the setup for a Chromecast with Google TV.My mom has 2 Google accounts, one for YT, one for YT TV. Fo simplicity sake I'll map it like this:YouTube - #YouTube TV - #Everything worked fine until about 2 weeks ago, when she mentioned that...

vksolanki by • Community Member
  • 1453 Views
  • 9 replies
  • 0 kudos
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