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The Chromecast icon does not appear on the Hallmark Movies now app

Jmarino
Community Member
4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there Jmarino,

I apologize about the late response on this thread, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, as I know it's jarring when suddenly the device won't cast. Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • Are you able to cast from any other apps?
  • Are you able to cast from another device, such as a computer or tablet?
  • What color is the LED light on the Chromecast?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Jmarino, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran