Trouble connecting chromecast.

[Erynaidan1]

Got new internet provider today. TV connected to WiFi, however the chromecast has a message can't connect to wi-fi.

[JenniferV]

Hello Erynaidan1,

Thanks for reaching out. The Chromecast devices can only remember one Wi-Fi network at a time. If you changed your Wi-Fi network and your device isn't currently connected to a Wi-Fi network, perform a factory reset and set up your Chromecast.

Let me know how it goes.

Regards,

Jennifer

[JenniferV]

Hey there,

How's it going? Did you manage to get your device working?

Best,

Jennifer

[JenniferV]

Hi Erynaidan1,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer